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Terms and Conditions YES! Please accept me as a member of B Club and send my 4 recordings as well as my members' club guide and free magazine. I understand that you will only charge me for the price of one DVD, Finding Nemo, at £17.99 (plus £3.00 towards postage & packing and membership processing). The other DVDs will be sent absolutely free. If not completely satisfied, I can cancel my membership within 10 days of receiving my Introductory Offer and I will owe nothing. If I decide to cancel then I will return my Introductory DVD at my expense with all the shrink wrapping and packaging unopened within 10 days of receipt. As a member, I agree to buy a further 6 Regular Priced products of my choice within a 2 year period, at least 3 in the first year. THIS IS MY ONLY COMMITMENT. Each magazine features a Recommended Recording. I am not obliged to order from every magazine, and if I do not wish to receive the Recommended Recording I will say so on the order forms provided or via the 24 hour serviceline or website. All orders subject to acceptance. All titles subject to availability. One membership per household only. Please allow 28 days for delivery. Offer applies to UK, Channel Isles and BFPO only. We reserve the right to change VAT and postage & packing charges without prior notice. We may consult a credit reference agency who may record a search. Respondents must be 18 years of age or over. Registered Office Universal Group Direct Ltd, Oxford House, 76 Oxford Street, London W1D 1BS. Reg No. 1206311 Vat No. GB246297439 Offer ends: 31st May 2004 1. What the words mean In these Terms and Conditions: "you" means anyone applying to open a Club Account or whose application for membership has been accepted; "we, us" means Universal Group Direct Limited (trading as Britannia Entertainment Company and/or B Club) or any company to which Universal Group Direct Ltd has transferred its rights; "Bonus Price" means a discounted price shown as 'Bonus' in the Club magazine or on the Website; "Club" means B Club; "Compensation Fee" means the amount we can charge you if you do not fulfil the Purchase Commitment or if you cancel your Membership as explained in Condition 4; "Fixed Period" means the 2 years from the date you start your Membership; "Introductory Offer" means the offer you take up to start your Membership; "Membership" means your B Club membership account; "Minimum Term" means the time from the date your Membership is started until you fulfil your Purchase Commitment; "Purchase Commitment" means the number of Products you have to buy, described in Condition 4 below; "Recommended Recording" means a Recording which we regularly select as our personal recommendation to you; "Recordings" means all the compact discs, DVDs and videos we supply, and any other formats we might supply in the future; "Regular Price" means the price shown as 'regular' in the Club magazine or on the website; "Voucher" means any voucher or coupon we provide as part of any Club offer. "Website" means www.bclub.co.uk 2. Terms and Conditions 2.1 These Terms and Conditions apply as soon as we accept your application for Membership. We'll let you know before we make any changes to them. These may include a change of the Club's name or structure, but won't affect the fulfilment of your Purchase Commitment, or mean any reduction in Club benefits. 2.2 As a Club member you agree to be bound by these Terms and Conditions. 3. Becoming a B Club Member 3.1 To apply for Membership you must be at least 18 years old with a permanent home address in England, Northern Ireland, Scotland, Wales, Republic of Ireland, the Isle of Man or the Channel Islands. 3.2 You can't transfer your Membership to anyone else or let anyone else use your account to buy Recordings from us. 3.3 We screen all applications for Membership and might not accept yours. If we don't accept it we'll return any money you've sent. We don't process card payments until we've accepted an application. 3.4 You can cancel your Membership at any time after joining up to 10 working days after receiving your Introductory Offer. To do this you need to contact us by letter, fax or email using the contact details shown in condition 18. Otherwise your membership will continue until it's cancelled and you will have to meet your obligations under the Purchase Commitment as explained in Condition 4 below. 3.5 If you decide to cancel your membership in accordance with condition 3.4. above you must return the Introductory Offer Recordings at your expense with all the shrink wrap and packaging unopened. In the event that you fail to return the Introductory Offer Recordings we will seek to recover the full cost of the Introductory Offer Recordings and any associated postage and packing. 3.6 If you purchase other Products before we are able to send you the Introductory Offer (for example where the Introductory Offer contains pre-release Products which are not available at the time of order) you may still cancel your Membership without having to meet your obligations under the Club Agreement in accordance with conditions 3.4 and 3.5 above. 3.7 You should let us know if you change your address as soon as you can. 4. Purchase commitment 4.1 You have to buy at least 6 Recordings at Regular Price within the Fixed Period (the two years after you first open a Membership). At least 3 of these Products must be within the first 12 months. NB: The Introductory Offer, free items, sale or Bonus Price Recordings don't count towards your Purchase Commitment. 4.2 If you don't buy 6 Recordings at Regular Price within the Fixed Period, or if you cancel your Membership before you've bought 6 Recordings at Regular Price within the Fixed Period, you'll be liable to a Compensation Fee. The Compensation fee is equal to the total value of the discount received for your account Introductory Offer. 4.3 If you join the Club via a "free Recordings plus Vouchers" offer, Recordings you buy with the Vouchers won't count towards fulfilling the Purchase Commitment. If you then don't fulfil the Purchase Commitment or cancel your membership before buying 6 Recordings at the Regular Price within the Fixed Period, you'll have to pay a Compensation Fee. The Compensation Fee will be equal to the value of the discount you received for your account Introductory Offer plus the value of Vouchers you have redeemed. 5. Benefits of Club Membership - loyalty pays 5.1 As a Club member you can buy an unlimited number of Recordings at Bonus Price at any time. 5.2 Once you've fulfilled the Purchase Commitment you can buy all subsequent Recordings at Bonus Price. 6. Orders 6.1 You can place orders as described in the Club magazine or on the Website. 6.2 We'll send orders as soon as possible, in any event within 30 days of receipt of the order, unless we let you know that we can't, for example if an item is out of stock or if you are pre-ordering a Product that is not yet available. If you would like to cancel an order which can't be delivered within 30 days you should contact us as set out in condition 18. 6.3 As a Club member you'll be charged for postage & packing (at present at the following rates (subject to change): £1.45 for a single item; £2.00 for multiple items ordered at the same time). 7. Recommended Recording 7.1 We'll notify you of our choice of Recommended Recording on your order form. If you don't want to receive the Recommended Recording you must let us know by the date specified on the order form in one of the following ways. You must quote your Membership number in each case: - By ticking the appropriate box on the order form; - By telephone, fax or email as shown in Condition 18 - By contacting us through the Website. 7.2 If we do not hear from you we'll send out the Recommended Recording with an invoice. Purchase of the Recommended Recording at Regular Price does count towards fulfilling your Purchase Commitment. 8. Payment 8.1 We'll send you an invoice setting out the cost of the Recordings we have supplied, together with the total cost of postage and packaging. Our prices and charges are shown in the Club magazine and on the Website. 8.2 You can pay the closing balance shown on the invoice by cheque, credit or debit card, bank giro credit or postal order. Details of how to pay can be found on the Website and in the Club magazine. We must receive your payment within 10 days of your receiving of our invoice. 8.3 All payments must be accompanied by your name and Membership number so that we can process them correctly. Please write your Membership number on the back of cheques. 8.4 We reserve the right to request that we receive payment from you before we supply Recordings to you. 9. Returns 9.1 You can cancel the purchase of any Recordings up to 30 days after receipt, EXCEPT those that are part of the Introductory Offer or Recordings sent out before the Introductory Offer. These must be cancelled within 10 working days if you decide you don't want your Membership. 9.2 You must then return all Recordings (within 10 days of cancelling the purchase) at your expense with all the shrink wrapping and packaging unopened. If you don't return the Recordings we will seek to recover the full cost of the Recordings and any associated postage and packaging. If you don't return unwanted Recordings within the time allowed, or if the shrink wrap has been removed we'll charge a £10 administration fee to cover our processing and administration costs. If there's some particular reason why you weren't able to return a Recording within the time periods please let us know. 9.3 If a Recording is faulty or damaged on delivery, you must return it within 30 days, together with a description of the fault or damage and the information we ask for on the delivery note. 9.4 We are only liable for faults or damage that happen before delivery including manufacturing faults. In which case, we'll provide a replacement or a refund (dependent on which you ask for) and send it to you as soon as possible. We'll charge a £10 administration fee to cover our processing and administration costs if we don't accept liability for the faults or damage. 9.5 If, by mistake, we send a Recording or Recordings that were not on your original order you should return these within 30 days and without removing the shrink wrap and we'll send you the correct ones. We'll pay the costs of returning the Recordings sent in error. 9.6 Condition 9 doesn't affect your legal rights in any way. 9.7 You should get a proof of posting from the Post Office for anything you return to us and keep it safe in case of query. 10. Legal costs and charges for late payments 10.1 If you've fulfilled the Purchase Commitment but haven't paid the total balance on any statement within the set time, you'll be liable to a late payment fee of £5. If your payment is rejected for any reason, (by way of example only, if your cheque bounces) you'll be liable to an administration fee of £10. In both cases the fees are to cover the processing and administration costs we incur. We reserve the right to alter these amounts. You'll only have to pay this if you don't pay the closing balance on the overdue statement by the date on our notification. If you haven't fulfilled the Purchase Commitment and haven't paid the total balance on a statement by the date on our notification, you'll be liable to pay the Compensation Fee described under Condition 4. 10.2 Unless prevented by the Civil Procedure Rules 1998, if we start any court proceedings to recover money owed by you to us to legally enforce our rights under these Terms and Conditions, you'll have to pay all reasonable and legitimate costs and expenses we properly incur for any advice we receive on the proceedings. You'll also have to pay any court fees we've had to pay. Your liability for these costs and expenses is separate from any order the court makes for costs to be paid. 11. Undelivered Products If we don't deliver something you've ordered, you should contact our Member Services Department on 0870 787 3333 as soon as possible. 12 Cancelling your Membership 12.1 We may cancel your Membership at any time by sending 7 days' written notice to the last address we have for you. 2.2 You can cancel your Membership by writing to our Member Services Department at the address in Condition 18. 12.3 If you cancel your Membership before fulfilling the Purchase Commitment you'll be liable to a Compensation Fee, described in Condition 4. 13. Data protection - information about you 13.1 We handle any information we have about you under the terms of the Data Protection Act 1998. When you apply for a Club Account you give us permission to give your details to credit reference agencies and to receive and hold information about you from them. These agencies may record details of our enquiry and their reply. We may also give details of how you manage your account to credit reference agencies. This information may be used to assess future credit applications and, occasionally, to trace debts and prevent fraud. 13.2 When you applied to become a member of B Club you will have indicated your preferences concerning information you would and would not like to receive. You can change these preferences at any time by logging on to the B Club website and going to 'my Britannia'. Alternatively write to us at the address in Condition 18, quoting Department DPA. 13.3 For full details of how we use your data please read our Privacy Policy on the B Club Website, or write to us at the address in Condition 18, quoting Department DPA. 14. Intellectual property - copyright Copyright laws apply to the Recordings we supply and to the artwork on the packaging. You'll be in breach of copyright law if you broadcast, copy or perform the material on the Recordings, or copy the artwork, without the copyright holder's permission. 15. Limitation of liability Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for Recordings that you haven't received or that you've returned within the agreed time scales and in the required condition. So far as the law allows, we won't be liable for any other loss or damages. 16. Unenforced Rights If we choose not to exercise any of our rights under these Terms and Conditions, or we put off exercising them, this won't prevent us from exercising any of them in the future. 17. Separate Terms and Conditions If any part of these Terms and Conditions can't be enforced, it will be considered dropped from the agreement between you and us, but all other Terms and Conditions will stay in force. 18. Contacting us Contact our Member Services Department at: Britannia PO Box 31 Essex IG1 2AE Telephone: 0870 787 3333 E-mail: services@bclub.co.uk Fax: 0870 787 5555 19 Governing law English law governs the agreement between you and us, described in these Terms and Conditions, and any dispute between us can only be settled by the courts of England and Wales. Security and Privacy Policy For Your Peace of Mind B Club from Britannia Entertainment Company, a trading division of Universal Group Direct Limited, respects the security and privacy concerns of all users of this Web site. We are notified under the relevant Data Protection Act 1998 and comply with the Act in all our dealings with your personal data. The Internet is not a secure medium, however we keep your information confidential and use it only as set out in this policy. In addition, when you use this Web site, we offer the use of a secure server, which encrypts the financial details of your account and any data relating to payments by credit card. A padlock at the bottom of your browser indicates that encryption is in operation. We also follow strict security procedures for the storage and disclosure of information that you have given us in order to prevent unauthorised access. Personal information collected via this Web site is controlled by Universal Group Direct Limited, 76 Oxford Street, London, W1D 1BS, and may be processed on behalf of Universal Group Direct by any of our subsidiary or associated companies. How You can Help Protect Your Privacy You can help to ensure that no unauthorised person gains access to your account by protecting your user name and password from disclosure to an unauthorised person. You can change your password at anytime by clicking on "Change Details" under "my Britannia". We recommend that you do not have the same user name and password. Our processing of Your Personal Data When you join Britannia from this Web site we only ask you for information which is reasonably necessary to process your application, subsequently manage your membership account (i.e. process orders and payments, send you statements, magazines and other relevant marketing information etc) , to monitor use of our Web site, for other statistical analysis purposes and general other legitimate interests of our business. Some specific information is requested for the following reasons: - We ask for your date of birth in order to undertake a credit reference agency enquiry and to verify that you are over 18 - Your email address is held so that we can send you an email to confirm that any orders, payments, recommended recording cancellations and any other transactions entered by you have been successfully processed via our Web site. We may also use email to contact you on any other general matters relating to your membership of B Club -We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries, payments and any overdue balances. We may also occasionally telephone you to advise you of any B Club offers which we think may be of interest to you (unless you have told us that you would prefer us not to). -We ask you to indicate your tastes in music or film in order to send you recommended recordings and generally to tailor the information and other offers we send you to cover areas which we believe may be of particular interest to you. We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments, collecting overdue account balances etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the UK's Data Protection legislation. Passing Your Information to Third Parties for Marketing Purposes We may pass details of your name and address to reputable third parties so that you may be advised of products and services, which we believe may be of interest to you. We will always require any such third parties to process your data in accordance with the UK's Data Protection legislation. You may at any time request us not to use your data for this purpose by writing to us at Department DPA, PO Box 31, Ilford, Essex IGI 2AE or alternatively by emailing us at services@bclub.co.uk . You can keep up to date on your mailing preferences by going to 'my Britannia' on the club website. Contact You Via Email and/or SMS for Marketing Purposes We may contact you via email and/or SMS from time to time with news about new releases, special offers and perhaps new products or services which we believe may be of interest to you. You may at any time request us not to use your data to contact you by either or both methods by writing to us at Department DPA, PO Box, Ilford, Essex, IG1 2AE. Alternatively you may email at services@blclub.co.uk or text BMCOFF to 81123. You can keep up to date with your mailing preferences by going to 'my Britannia' on the club website. Sending Your Information Internationally Occasionally, companies to whom we pass your details for marketing purposes may process the data we send to them outside of the European Economic Area. However, we will only allow this if the third party has an established and reputable business and agrees to process the data in accordance with the UK's Data Protection Act. You may at any time request us not to use your data for this purpose by writing to us at Department DPA, PO Box 31, Ilford, Essex IGI 2AE or alternatively by emailing us at services@bclub.co.uk. At present we pass your details to only one company outside the EEA and this company has signed the Safe Harbor Agreement. Our use of Cookies When you access our Web site we will use what are called " Session Cookies" in order to keep track of your moving through our Web site and to move you faster between individual web pages. They also maintain the contents of your shopping basket. The "Session Cookies" only operate for the duration of the visit to the Web site. After you have left our Web site we do not leave any cookies on your hard drive. Our cookies contain no personal data. If you arrived at bclub.com by clicking on one of our adverts, a third-party ad network may have placed a cookie on your computer. This allows us to recognise who has seen our advertising, and which adverts are clicked on, and helps us make our advertising more relevant to new customers. You can choose what type of cookies are stored on your machine through the browser settings - simply click on 'help' on the menu bar of your browser to see how this is done. You will still be able to enjoy use of the website without the cookies but you will need the session cookies to purchase products through the website. Your Consent By disclosing your personal information and using our Web site, you consent to collection, storage and processing of your personal information as set out above. If we decide to change our security and privacy policy then we will update this page to reflect any changes which will continue to comply with the provisions of the UK's Data Protection legislation. If any of your personal information changes or becomes out of date, if you have any queries regarding our Security and Privacy Policy or wish to obtain a copy of your personal data then please contact us at the following email address: services@bclub.co.uk . Alternatively, click on "Change Details" under "my Britannia" where online you can change your password, address and any other contact details. You can also write to Department DPA, PO Box 31, Ilford, Essex IGI 2AE. Information about the Data Protection Act 1998 is also available on the Data Protection Commissioner's Web site at www.dataprotection.gov.uk. The US Safe Harbor website which contains information about the Safe Harbor Agreement is at www.export.gov/safe harbor. Use of this Web site is subject to our Terms and Conditions and the Terms of Use.

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